Refund policy

Returns & Refunds Policy
HollyRoad Holdings Pty Ltd atf The Anderson Family Trust trading as Burleigh Tribe

We want you to love your Burleigh Tribe products. If something isn’t right, we’re here to help.

1. Change of Mind

We accept returns for change of mind within 30 days of purchase, provided that:

Items are unused, unworn, and in original condition

Tags are still attached

Proof of purchase is provided

Customers are responsible for return shipping costs.

If your item is faulty, damaged, or incorrect, you are entitled to a remedy under Australian Consumer Law.

Please contact us within 7 days of receiving your order with:

Photos of the issue

Your order number

We will offer the most appropriate remedy for the situation, which may include a replacement, refund, or store credit.

Refunds will be processed to the original payment method once the return is received and inspected.

We offer exchanges subject to stock availability.

We do not accept returns on:

Sale items (unless faulty)

Gift cards

For international returns, customers are responsible for all return shipping costs, duties, and associated fees unless the item is faulty.

To initiate a return, contact us at:
Email: hello@burleightribe.com.au

Please allow 5–10 business days for returns to be processed once received.

Burleigh Tribe
PO Box 986, Burleigh LPO
Burleigh Heads QLD 4220
Australia
Email: hello@burleightribe.com.au